eGain Chat enables your agents to assist customers in real-time, using AI and knowledge via text, audio, and video channels

Trusted answers from knowledge hub ensure quick, correct responses

GenAI drafts and personalizes responses to boost agent productivity

Comprehensive capabilities for messaging, chat, cobrowse, and video

#1 in the Gartner Critical Capabilities report for the Customer Engagement Center

Knowledge
management

AI
automation

Composable
architecture

Digital
engagement

Features

Automate agent responses with AI

Chat with customers securely, with ability to cobrowse

Handle text, audio, and video chats, with authentication

Enhance agent productivity with powerful knowledge base

Measure and manage team performance with rich analytics

Pricing

$25 /user /month

Ask for demo

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