eGain
SelfService+AI
eGain SelfService+AI provides personalized answers via portals, widgets, and APIs
Trusted answers powered by the AI Knowledge Hub
Personalized experience with configurable portals, content controls, and user preferences
Powerful analytics to measure and manage customer experience
#1 in the Gartner Critical Capabilities report for the Customer Engagement Center
Digital
engagement
Knowledge
management
AI
automation
Composable
architecture
Features
AI-search with trusted, consumable answers
Process guidance with AI case-based reasoning
Single source of truth from AI Knowledge Hub
Library of configurable themes for portals and widgets
APIs to build your branded self-service experience
Pricing
20¢ per billable session
Buy in blocks of 1000 billable sessions
A billable session is a series of self-service interactions for up to 10 minutes.
