Transforming BPO Operations: How AI-Powered Knowledge Management Drives Success
The business process outsourcing (BPO) industry stands at a critical inflection point. With companies managing complex multi-client operations across diverse industries, the pressure to deliver consistent, high-quality customer experiences while…
Closing Strong: eGain’s Q4 2025 Results Showcase AI CX Automation Momentum
As we wrap up fiscal 2025, I'm excited to share results that demonstrate the strength of our AI knowledge platform and the tremendous opportunity ahead in AI customer experience automation.…
