The Hidden Asset on Your Balance Sheet: Why CEOs Must Champion Knowledge Stewardship Now
By Ashu Roy, CEO, eGain There's a blind spot in most boardrooms today, and it's costing enterprises their competitive edge in the AI era. Despite decades of digital transformation, most…
AI-Powered Customer Service Is Only As Good As Its Content Foundation
The customer service landscape is experiencing a seismic shift. According to Gartner, eighty-five percent of customer service leaders plan to explore or pilot customer-facing conversational AI solutions in 2025. Even…
